Privacy Policy

1. Information We Collect

We may collect the following categories of information:

• Identity and contact details: name, company name, GSTIN, phone number, and email address
• Shipment information: pickup and delivery addresses, consignee details, package weight and dimensions, and declared contents
• Transaction and billing details: invoices, payment references, and shipping charges (we do not store full card or bank details, which are processed by our payment partners)
• Account information: login credentials, order history, and saved addresses
• Technical information: IP address, device and browser type, operating system, and website/app usage data collected through cookies and similar technologies
• Communications: records of support requests, emails, calls, and chat correspondence with us
• Information from third parties: courier partners, marketplaces, and payment gateways who share shipment or transaction status with us on your behalf

2. How We Use Your Information

We use the information we collect to:

• Create and manage your account and process shipping orders
• Arrange pickup, transportation, tracking, and delivery of shipments through our courier and logistics partners
• Generate invoices, process payments, and manage refunds or claims
• Respond to customer support requests and resolve complaints
• Send operational updates such as tracking alerts, delivery notifications, and service announcements
• Improve our website, app, and service quality through analytics
• Detect and prevent fraud, misuse, or violations of our Terms of Service
• Comply with applicable legal, tax, and regulatory obligations

We do not use your personal information for automated decision-making that produces legal or similarly significant effects without human review.

3. How We Share Information

We share information only as necessary to operate our Services, including with:

• Courier partners, fleet operators, and last-mile delivery agents, to fulfil pickup and delivery
• Warehousing and fulfilment partners, where storage or handling services are used
• Payment gateways and financial institutions, to process payments and refunds
• Technology and cloud service providers who host and support our platform
• Professional advisors (auditors, insurers, legal counsel) where necessary
• Government or regulatory authorities, where required by law, court order, or to protect our legal rights

We do not sell your personal information to third parties. Any partner who receives data on our behalf is bound by confidentiality and data protection obligations.

4. Data Retention

We retain personal information for as long as necessary to provide the Services, comply with legal, tax, and accounting requirements, resolve disputes, and enforce our agreements. Shipment and transaction records are typically retained for the period required under applicable Indian law, after which they are securely deleted or anonymised.

5. Data Security

We implement reasonable administrative, technical, and organisational safeguards, including access controls, encryption in transit, and restricted internal access, to protect your information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Cookies

Our website uses cookies and similar tracking technologies to operate, secure, and improve the Services. Details of the cookies we use and how to manage them are set out in our separate Cookie Policy.

7. Your Rights

Subject to applicable law, you may:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to our legal and operational retention requirements
• Withdraw consent for marketing communications at any time
• Raise a grievance regarding the handling of your personal information

To exercise any of these rights, contact us using the details in Section 10. We may need to verify your identity before actioning a request.

8. Children's Privacy

Our Services are intended for business and adult use and are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last updated" date. Material changes will be highlighted through our website or app.

10. Grievance Officer & Contact

In accordance with applicable Indian data protection and information technology regulations, the Grievance Officer for LogiPod Logistics Private Limited can be reached as follows:

• Email: privacy@logipod.in
• General support: support@logipod.in
• Registered office: LogiPod Logistics Private Limited, Ahmedabad, Gujarat, India

We aim to acknowledge grievances within 48 hours and resolve them within 30 days, as required under applicable law.